Supervisor, Visitor Experience - INTERNAL

Supervisor, Visitor Experience

***Internal Posting - Available for only internal zoo staff to apply***

Limited Term: Approximately 12 – 14 months

The Supervisor, Visitor Experience is responsible for maintaining and providing a highly organized teaching collection of resources for staff and volunteers to deliver conservation education to a variety of audiences and coordinate the delivery of value-added programming for zoo visitors. This role includes the supervision of interpretive programs, volunteer activities and special exhibits programming.   


  • Hires, trains and supervises the visitor guides (interpreters).
  • Oversees delivery of the zoo’s interpretive program.
  • Ensures that volunteers and visitor guides are appropriately trained.
  • Assists with planning for on-grounds signage and interpretive development.
  • Ensures the teaching collection, is current and relevant, comprehensive, organized and available.
  • Ensures the teaching rooms and equipment of the various teaching spaces on grounds operate at levels sufficient to serve the diverse programming and other needs of staff.
  • Orders, catalogues and labels new teaching materials, including biofacts and library materials.
  • Coordinates volunteers to help create, repair and manage resources (ie: posters, biofact repairs, biofact database, library database, cleaning of teaching spaces and biofact room etc).
  • Shops, as needed, for programming supplies needed by Education Department.
  • Builds and maintains relationships with staff in other zoo departments (ie: education, volunteer resources, facilities), zoo volunteers and contacts external to the zoo including universities, museums, professional organizations, taxidermists and suppliers.
  • Participates in team meetings, general staff meetings etc. as time allows.
  • Other duties as required.


  • A degree in Biology, Zoology or related life science or equivalent.
  • Good working knowledge of Microsoft Office mandatory.
  • A minimum of two years of experience managing a collection is also desired.
  • 3 – 5 years of experience in creating, performing and evaluating interpretive programs in an informal learning institution like a museum, nature park or zoo.
  • 2 years of experience working with staff and volunteers in a leadership role including motivation, training, supervision and evaluation. 

Working Conditions:

  • Regular office work required. Position requires lifting at times of heavy and awkward objects. On-grounds mobility required to access all zoo buildings and move around zoo grounds in varying weather conditions. 

If you are a highly motivated and experienced individual we invite you to send your resume, along with a cover letter, in confidence, no later than February 13, 2018, to [email protected]. Please quote the position title in the subject line. Please note that this is an internal competition only and only current Calgary Zoo staff will be considered at this time. Thank you for your understanding.

Human Resources
Calgary Zoo
1300 Zoo Rd NE
Calgary, Alberta
T2E 7V6
Email: [email protected]

NO PHONE INQUIRIES PLEASE. Applicants are thanked in advance and advised that only individuals selected for interviews will be contacted.