Terms and Conditions of Membership

  • All memberships issued by the Calgary Zoo are non-refundable and non-transferable and are for the exclusive use of the person to whom it is issued.
  • Zoo membership card MUST be presented at the gate to gain entry to the Calgary Zoo.
  • Calgary Zoo reserves the right to request identification.
  • Calgary Zoo has the right to revoke zoo memberships if the holder abuses access, is unruly or disrespectful of zoo rules, or the terms and conditions of zoo membership.
  • NEW! zoo membership cards will not have photos. Zoo members may be asked to show identification at the gate when presenting their membership card. Children without photo identification may be asked to produce their provincial health care card. The Calgary Zoo reserves the right to request government-issued identification (driver’s license and/or provincial health care card for children) and to refuse entry if not produced upon request.
  • Membership cards with photos will continue to be accepted.
    • A lifetime membership only pertains to the person named on the membership. All lifetime memberships are non-transferable.
    • For the person who holds a family lifetime membership, the membership only applies to your children if they are under the age of 21.
    • Lifetime members maintain the same member benefits as the inspire level and are only allowed four guests with entry. Please note: the four guests must go to the Guest Relations window to have tickets printed to scan for entry.
  • Zoo membership guest pass users must enter the zoo accompanied by a valid zoo member- child or adult. If you have infant(s) that are 2 or under please ensure to get an infant pass when you purchase the guest pass. This way your little one can now bring your guest to the zoo.
  • Zoo membership guest passes must be purchased at the same level as the adult membership.
  • There will be an administration charge of $5.00 for the replacement of lost or stolen cards.
  • Use zoo membership constitutes acceptance of the terms and conditions of the Calgary Zoo membership program.
  • Prices, terms and conditions may be changed without notice.
  • If you pay for parking the day you purchase an Engage or Inspire membership your parking will not be validated for that day. Parking on your next visits will be complimentary.
  • Zoo members are solely responsible to register the license plates of their vehicles using the Calgary Parking Authority’s online registration system following the guidelines and limitations set out. Complimentary parking with an Engage and Inspire membership is valid only as long as the membership is current. HOW TO REGISTER
  • Although two plates can be registered with PARKONLINE per membership ID number, only ONE PLATE/VEHICLE can be utilized at a time per membership – you cannot park two vehicles in the zoo parking lots using one membership number.
  • Children Engage and Inspire members do not receive parking benefits.
  • A valid Engage and Inspire membership allows parking in the main parking lot (North Lot) and the West Lot from 8:45 am until one hour after zoo operations close.
  • Post-secondary students will be asked to present valid post-secondary I.D. to receive the student rate.
  • You have 7 days to apply your admission receipt towards the purchase of a zoo membership – please check with Guest Relations for further details.
  • Memberships are valid for one year from date of purchase.​