Guest Services

How Can We Help?

We hope that your visit to the zoo is an enjoyable one. Need an ATM or a wagon for the kids? Lost your kids?! Here are some guest services that may be helpful for you during your stay at the Calgary Zoo.

Guest Services


Need some cash? You’ll find ATMs available at the Calgary Zoo in the following places: Kitamba Café, Penguin Plunge gift shop and Tiger’s Den gift shop.

Gluten-free Food

Gluten-free food options are available at Kitamba Café and Penguin Plunge Café. Choose from locally made Simple Simon entrees and soup, as well as gluten-free cheesecake, chips, bars, candy and bread (available by request).

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Lost Kids

The zoo has 24-hour services for lost children. Please call (403) 232-9341 or visit our security office, which is south of the Conservatory, just off 12th Street SE. If you are able, please stay at your location and Security will come to you.

Service Dogs

Service animals are welcome at the Calgary Zoo. Please refer to the zoo’s service animal policy for more details.

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Wagons are available at the north gift shop by Penguin Plunge; a limited supply is also available at the west gate. Rental price is $8 plus a $2 deposit, which you will receive when the rental is returned before 5 p.m. with a receipt.

Wagons are sponsored by Servus Credit Union


Wheelchairs and power chairs are available at the North gift shop. Rentals are on a first-come, first-serve basis – no reservations will be accepted.

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