Booking Information

Kindergarten to Grade 12: Click here for School visit guidlines and FAQ

Self-guided visits: please call Guest Relations at 403-232-9300.

Please click here for all information regarding self-guided visits, including admission rates, supervisor ratios and school group information needed at time of payment.

School Programs:  Booking forms must be submitted 3 or more weeks prior to your selected program date.
Please note, all bookings require a booking form emailed to [email protected].
Starting in the new year, bookings will be online.

School Program Booking Form

How to Book 

Please download, fill out and save the booking form, then email it to us at [email protected]. Please note:

  • Complete a separate form for every day you wish to book.
  • If you have more than the maximum student numbers allowed, you MUST book an additional program. Students above the maximum number will not be permitted to attend the program.
  • Fill out all of the information requested on the form.
  • Check the Program Schedule to know when programs are available.

When to Book

Please submit your booking 3 or more weeks prior to your selected date, anything less than this cannot be scheduled. School Program bookings for 2017-2018 are now open. Programs are booked on a first-come, first-served basis, so to get your preferred date please book as early as possible. If we are unable to accommodate your preferred dates, we will contact you.

Payment

All school programs include zoo admission (excl Distance Learning programs)

Please note: The Calgary Zoo is currently changing it's ticketing system and working to offer an online booking system. Thank you for your patience while we get the new system up and running.

Payment is due a minimum of 3 weeks prior to the date of your program by Visa, MasterCard or American Express only.  We cannot provide an invoice. Once you have recieved an email of provisional booking, please have an administrator contact the Program Coordinator as soon as possible with credit card information, to finalise your booking. Prices include gate admission for students and adult supervisors. Once your program is booked and payment is processed, you will receive an email with a copy of your receipt as well as a confirmation letter.  Please review this carefully to confirm the details of your booking, most pre-visit questions will be answered in this letter. It also contains important zoo policies and information.

Subsidies:
Vermilion Energy Empty Backpack

All subsidies for 2016-2017 have been allocated. This program is generously sponsored by:

Your school principal will be contacted if this subsidy is available again for the 2017-2018 year.

Cancellations or Date Changes

Cancellations & date changes will be charged an administration fee of:

  • $50 if the cancellation or date change is received a minimum of THREE (3) weeks prior to the program date
  • NO REFUNDS will be issued for cancellations or date changes received less than three (3) weeks prior to the program date.

If your school board will not allow you to travel due to inclement weather, we will try to reschedule your program. If we are not able to reschedule, you will receive a refund minus a $50 administration fee.

Supervision Policies and Chaperone Ratios

Teachers count as a chaperone.
Adult supervisors/chaperones must be 18 years or older.
Students under 12 years of age must be in supervised groups at all times.
You are provided a specific number of free chaperone tickets to ensure your school group has adequate supervision.  If groups exceed these guidelines, we reserve the right to charge full gate admission, and to limit the number of students and/or adults that enter the classroom, due to classroom limitations.
NO infants, toddlers, preschoolers or other siblings are permitted in the classroom. Any extra adults and children can enjoy the zoo, or relax with a coffee for the duration of the program and can meet their group after the classroom portion of their day.

The student/chaperone numbers are based on the Alberta Education guidelines as well as our classroom occupancy limits. They are in place for safety and to preserve the quality and integrity of our programming. You are only required to meet your school board required chaperone ratio, see below for the ratio we suggest:

Grade level

Maximum number of students*

Suggested ratio of adults to students

Max number of adults**

K – 3

27

1:4

6

4 – 6

32

1:5

6

7 - 12

37

1:9

6

* Maximum number of students per program, no exceptions. If you have a greater number of students you must purchase an additional program. Extra students will not be permitted into the program.
** For special needs students that require attendants/aides; the attendant/aide will receive complimentary admission by showing their Access2card or equivalent professional agency staff identification (staff ID or business card AND identification).

Behaviour

You are responsible for all student behavior while at the zoo. While our staff and docents will manage general behavior during programs, if students are persistently disruptive or disrespectful, your program may have aspects curtailed due to safety reasons. OR students/classes will be asked to leave.

What to bring?

Everything needed for the program will be supplied. Please ensure students are dressed for the weather. Layers are best, especially if there is a classroom component as well as a tour/outside component to the program.

Rock hyraxes pee and poop in areas called latrines. Over time, the contents eventually congeal into a large, sticky, solid mass that has been used to treat epilepsy and convulsions in humans.