Below you’ll find answers to important health and safety questions, along with other commonly asked questions.

Visit our Hours and Admission page to plan your visit or purchase tickets.

Enhanced Public Safety Measures FAQ

  • Will the Calgary Zoo require proof of vaccination for entry?

    Yes, effective Monday, September 20, 2021, to enter the Calgary Zoo, visitors 12 years of age and older will be required to show proof of one of the following:

    • Government-issued proof of COVID-19 double vaccination (between September 20 – October 25, proof of a single dose will be accepted as long as the dose was given two (2) or more weeks prior to attendance);
    • Proof of a negative COVID-19 test, taken within the previous 72 hours prior to entrance (either PCR or Rapid Test); or
    • Documentation of a medical exemption.


    Visitors will also be required to show their government-issued ID. This applies to all visitors, members, donors, and attendees at special events, weddings, and barbecues.

    Thank you for being kind and courteous to staff and visitors as we all navigate this change to our operations and thank you for supporting wildlife conservation!

  • If I have purchased a day admission ticket online and am denied entry or no longer wish to visit the Calgary Zoo, can I obtain a refund?

    For guests that have pre-purchased daily admission tickets (general admission), please contact our Guest Relations team to explore your options. Guest Relations can be reached at [email protected] or via phone at 403-232-9300.

  • Who will be checking and enforcing proof of vaccination requirements?

    Proof of one of the following:

    • Government-issued proof of COVID-19 double vaccination (between September 20 – October 25, proof of a single dose will be accepted as long as the dose was given two (2) or more weeks prior to attendance);
    • Proof of a negative COVID-19 test, taken within the previous 72 hours prior to entrance (either PCR or Rapid Test); or
    • Documentation of a medical exemption,

    will be verified by Guest Relations at the North Entrance and by Security at the South Parking Lot entrance. Visitors will also be required to show their government-issued ID. Those who do not meet the proof of vaccination requirements at those points will not be permitted entry into the Calgary Zoo.

  • Will those under the age of 12 be required to show proof of vaccine?

    Children under 12 years of age will not be required to show proof of vaccine in order to gain entry to the Calgary Zoo. 

    Note: Those accompanying them (ages 12 and older) will be required to show the required proof to gain entry into the Calgary Zoo:

  • What if my child is visiting the Calgary Zoo with their school class?

    Children under the age of 12 years visiting the Calgary Zoo with school field trips: Will not be required to show proof of vaccination. Note: Adults accompanying school field trips will be required to show proof of one of the following to gain entry into the Calgary Zoo:

    • Government-issued proof of COVID-19 double vaccination (between September 20 – October 25, proof of a single dose will be accepted as long as the dose was given two (2) or more weeks prior to attendance);
    • Proof of a negative COVID-19 test, taken within the previous 72 hours prior to entrance (either PCR or Rapid Test); or
    • Documentation of a medical exemption.

    Children 12 years of age and older visiting the Calgary Zoo with school field trips: We are still in the process of working with our school board partners to develop an approach for school programs. Further communication will be shared on this as it becomes available.

  • I hold an annual Membership; do I need to show proof of vaccine?

    Yes, all membership holders 12 years of age and older will be required to show proof of one of the following to be permitted entry to the Calgary Zoo:

    • Government-issued proof of COVID-19 double vaccination (between September 20 – October 25, proof of a single dose will be accepted as long as the dose was given two (2) or more weeks prior to attendance);
    • Proof of a negative COVID-19 test, taken within the previous 72 hours prior to entrance (either PCR or Rapid Test); or
    • Documentation of a medical exemption.

    Members will also be required to show their government-issued ID.

  • With this new requirement in effect, I no longer want to be a Member. Can I obtain a refund?

    If you would like to discuss your membership, please contact our Memberships team at [email protected].

  • I have an upcoming event (corporate, wedding, birthday party) booked at the Calgary Zoo, do my guests and I need to show proof of vaccine?

    Yes, all guests 12 years of ages and older attending special events at the Calgary Zoo (weddings, corporate functions, barbeques, birthdays, etc.) will be required to show proof in the form of one of the following to be granted entry:

    • Government-issued proof of COVID-19 double vaccination (between September 20 – October 25, proof of a single dose will be accepted as long as the dose was given two (2) or more weeks prior to attendance);
    • Proof of a negative COVID-19 test, taken within the previous 72 hours prior to entrance (either PCR or Rapid Test); or
    • Documentation of a medical exemption.

    Without proof of one of the items mentioned above, the guest will be denied entry.

  • With this new requirement in effect, I no longer wish to hold my event at the Calgary Zoo. Can I obtain a refund?

    The Calgary Zoo is happy to work with you to reschedule your upcoming event to a later date, however refunds will not be provided. Please reach out to the Sales team if you have questions or concerns about your event at [email protected].

  • Do visitors have to wear masks when they visit the Calgary Zoo?

    Mask wear is mandatory for all visitors aged 2+ inside all Calgary Zoo buildings (including animal habitats, indoor dining, washrooms, and retail shops) in accordance with the provincial and AHS guidelines, which came into effect on September 4, 2021 at 8:00 a.m.

    Calgary Zoo employees, volunteers, and contractors must wear a mask indoors at all times. In addition, Calgary Zoo staff and volunteers who work in close proximity with vulnerable species, including primates, cats, and mustelids, will continue to wear PPE as required.

    Thank you for being kind and courteous to staff and visitors as we all navigate this change to our operations and thank you for supporting wildlife conservation!

  • Will buildings be closing again?

    All buildings have been open at the Calgary Zoo since Stage 2 of the provincial reopening plan on June 10, 2021 and will continue to remain open for Calgary Zoo visitors to enjoy. A friendly reminder that mask wear is required by all zoo visitors over the age of 2 years, except those with medical exemptions, in all indoor buildings including animal habitats, retail, food spaces, and washrooms.

Admission & Plan Your Visit FAQ

Be kind, stay safe, and have a WILD visit!