Below you’ll find answers to important health and safety questions, along with other commonly asked questions.
Visit our Hours and Admission page to plan your visit or purchase tickets.
Will I need to purchase a timed ticket before arriving?
No, you will not. Daily admission tickets can be purchased online or at the North Entrance. Tickets are available to purchase already online for July. Members will not need to purchase tickets in advance, they just need to show their valid Membership ID card at the North gate to gain entry to the Calgary Zoo. Note: Access to the zoo is only available through the North Entrance. The West Entrance remains closed.
Will there be a limit on the number of visitors at the Calgary Zoo?
With the removal of public health restrictions, visitor capacity limits will be lifted for the Calgary Zoo grounds, as well as within our buildings and indoor habitats.
Now that the Calgary Zoo is fully open, will there be an increase in daily admission prices?
Yes, from Canada Day to Labour Day, the Calgary Zoo will return to normal summer-time pricing which will be as follows:
- Adults - $34.95 +GST
- Seniors – $29.95 +GST
- Youth (3-15 years) - $24.95 +GST
- Infant (2 & under) - Free
Will discount programs continue to be accepted?
Current discount programs such as Air Miles, AMA, Boom, and Calgary Recreation Fair Entry will continue to be accepted at the North Entrance.
Do children under 3 years of age also need a day admission ticket?
No, children under 3 do not need a day admission ticket.
Once I enter the zoo grounds, am I limited in how long I can spend on zoo grounds?
No. You’re welcome to enjoy the zoo grounds for as long as you like until closing!
What if I buy a ticket and discover I'm unable to attend on the date I selected?
Day admission tickets are non-refundable but may be rescheduled up to 7 days from the date of purchase. Please email [email protected] for assistance.
Can I leave the zoo and come back in?
No, once you exit the zoo, you can not re-enter the same day without a new day admission ticket.
Will I need to wear a mask?
No. In response to the City of Calgary's bylaw changes effective July 6, visitors, staff and volunteers will no longer be required to wear masks while inside Calgary Zoo buildings and indoor animal habitats. We appreciate everyone has different comfort levels during these dynamic times; what is a relief for some visitors, may feel concerning for other visitors. Thank you for being kind and courteous to staff and visitors as we all navigate this change to our operations and thank you for supporting wildlife conservation!
Please note that Calgary Zoo staff and volunteers who work in close proximity with vulnerable species, including primates, cats, and mustelids, will continue to wear PPE as required.
Are concessions and restaurants open?
Food & beverage services (Penguin Café, Dairy Bar, Camel Canteen (formerly “Tusk & Grill”) and Safari Snacks (formerly “Tribal Treats”)) are open, patio and outdoor picnic seating is available. Grazers is open for weekend (Friday – Sunday) patio and dine-in service. Both indoor and patio seating will be available at Kitamba Café. Click here to view the current concessions hours of operation.
Are retail shops open?
North Gift Shop and Bamboo-tique are open at full capacity. Tiger's Conservatory Den remains closed. Click here to view the current retail hours of operation.
Can I use cash for food or gift shop purchases?
Yes. Debit or credit are the preferred methods of payment at this time, however cash is accepted.
Are playgrounds open?
The Brawn Family Foundation’s Bugtopia, Calgary Co-op Kids Zone, and Kinsmen Zooventure playgrounds are open.
Are water fountains open?
Yes, all water fountains at the Calgary Zoo are open.
Are wagon, wheelchair and/or powerchair rentals available?
Wagon rentals are available at the North Gift Shop, located by Penguin Plunge, for a rental fee of $10. Keep your receipt and return your wagon before 4:45 p.m. to get $2 back. Wagons are proudly sponsored by Servus Credit Union.
Wheelchair and Power Chair Rentals
Wheelchairs are available at the North Gift Shop for a rental fee of $20. This cost includes a $10 refundable deposit and GST. A limited number of power chairs are also available, for a rental fee of $25.
Please note that all rental equipment has a limited supply and will be rented out on a first come first served basis. Reservations are not taken, nor is there a waiting list available throughout the day.
What buildings or amenities are closed?
The following will be unavailable until further notice as we support a safe experience for all:
- Some indoor animal buildings, including: Cequel Energy Lodge and Gateway to Asia (formerly known as “Panda Passage”) due to ongoing construction projects.
- Some indoor facilities, including: Karsten Discovery Centre; Tigers Den Gift Shop, and Panda Parlor. The following washroom locations are also closed: North Gate (entrance), Karsten Discovery Centre and Cequel Energy Lodge.
- Outdoor: Dinny's Green, Dino Dig and Panda Park.
- The West Gate remains closed.
When can we redeem our gift cards for memberships?
Thank you for your support of the Calgary Zoo! You can use your gift cards for online purchases, including memberships and tickets.
Is the Calgary Zoo still a one-way directional flow throughout the park?
No, we returned to a two-way flow throughout the Calgary Zoo, with the exception of the African Savannah Loop, on July 1, 2021.
Is Prehistoric Park open?
Yes, Prehistoric Park is open and home to some ginormous new dinosaurs. Be sure to check out the new exhibit Dinosaurs: Awakened on your next visit!
Has Panda Passage opened? Can I see the Komodo dragons?
Not yet. Gateway to Asia (formerly known as “Panda Passage”) is undergoing some changes before it’s open to the public. We look forward to welcoming you to Gateway to Asia in July. Keep your eyes out for future updates!