Frequently Asked Questions

No, you will not. Daily admission tickets can be purchased online or at the North Entrance. Tickets are available to purchase already online for July. Members will not need to purchase tickets in advance, they just need to show their valid Membership ID card at the North gate to gain entry to the Calgary Zoo. Note: Access to the zoo is only available through the North Entrance. The West Entrance remains closed.

With the removal of public health restrictions, visitor capacity limits will be lifted for the Calgary Zoo grounds, as well as within our buildings and indoor habitats.

Yes, from Canada Day to Labour Day, the Calgary Zoo will return to normal summer-time pricing which will be as follows:

• Adults - $34.95 +GST
• Seniors – $29.95 +GST
• Youth (3-15 years) - $24.95 +GST
• Infant (2 & under) - Free

Current discount programs such as Air Miles, AMA, Boom, and Calgary Recreation Fair Entry will continue to be accepted at the North Entrance.

No, children under 3 do not need a day admission ticket.

No. You’re welcome to enjoy the zoo grounds for as long as you like until closing!

Day admission tickets are non-refundable but may be rescheduled up to 7 days from the date of purchase. Please email [email protected] for assistance.

No, once you exit the zoo, you can not re-enter the same day without a new day admission ticket.

No. In response to the City of Calgary's bylaw changes effective July 6, visitors, staff and volunteers will no longer be required to wear masks while inside Calgary Zoo buildings and indoor animal habitats. We appreciate everyone has different comfort levels during these dynamic times; what is a relief for some visitors, may feel concerning for other visitors. Thank you for being kind and courteous to staff and visitors as we all navigate this change to our operations and thank you for supporting wildlife conservation!

Please note that Calgary Zoo staff and volunteers who work in close proximity with vulnerable species, including primates, cats, and mustelids, will continue to wear PPE as required.

Food & beverage services (Penguin Café, Dairy Bar, Camel Canteen (formerly “Tusk & Grill”) and Safari Snacks (formerly “Tribal Treats”)) are open, patio and outdoor picnic seating is available. Grazers is open for weekend (Friday – Sunday) patio and dine-in service. Both indoor and patio seating will be available at Kitamba Café. Click here to view the current concessions hours of operation.

North Gift Shop and Bamboo-tique are open at full capacity. Tiger's Conservatory Den remains closed. Click here to view the current retail hours of operation.

Yes. Debit or credit are the preferred methods of payment at this time, however cash is accepted.

The Brawn Family Foundation’s Bugtopia, Calgary Co-op Kids Zone, and Kinsmen Zooventure playgrounds are open.

Yes, all water fountains at the Calgary Zoo are open.

Wagon Rentals

Wagon rentals are available at the North Gift Shop, located by Penguin Plunge, for a rental fee of $10. Keep your receipt and return your wagon before 4:45 p.m. to get $2 back. Wagons are proudly sponsored by Servus Credit Union.

Wheelchair and Power Chair Rentals

Wheelchairs are available at the North Gift Shop for a rental fee of $20. This cost includes a $10 refundable deposit and GST. A limited number of power chairs are also available, for a rental fee of $25.

Please note that all rental equipment has a limited supply and will be rented out on a first come first served basis. Reservations are not taken, nor is there a waiting list available throughout the day.

The following will be unavailable until further notice as we support a safe experience for all:

• Some indoor animal buildings, including: Cequel Energy Lodge and Gateway to Asia (formerly known as “Panda Passage”) due to ongoing construction projects.
• Some indoor facilities, including: Karsten Discovery Centre; Tigers Den Gift Shop, and Panda Parlor. The following washroom locations are also closed: North Gate (entrance), Karsten Discovery Centre and Cequel Energy Lodge.
• Outdoor: Dinny's Green, Dino Dig and Panda Park.
• The West Gate remains closed.

Thank you for your support of the Calgary Zoo! You can use your gift cards for online purchases, including memberships and tickets.

No, we returned to a two-way flow throughout the Calgary Zoo, with the exception of the African Savannah Loop, on July 1, 2021.

Yes, Prehistoric Park is open and home to some ginormous new dinosaurs. Be sure to check out the new exhibit Dinosaurs: Awakened on your next visit!

Not yet. Gateway to Asia (formerly known as “Panda Passage”) is undergoing some changes before it’s open to the public. We look forward to welcoming you to Gateway to Asia in July. Keep your eyes out for future updates!