Frequently Asked Questions

Indoor masking is only required for visitors (ages 3+) while inside the Rainforest building to help keep our gorilla troop safe. 

Wilder Institute/Calgary Zoo staff and volunteers who work in close proximity with vulnerable species, including primates, cats, and mustelids, will continue to wear PPE as required.

No, children under 3 do not need a day admission ticket.

For guests that have pre-purchased daily admission tickets (general admission), please contact our Guest Relations team to explore your options. Guest Relations can be reached at [email protected] or via phone at 403-232-9300.

Current discount programs such as Air Miles*, AMA, Boom, and Calgary Recreation Fair Entry are accepted at the North Entrance. *Note: Please see our Coupons, Discounts and Special Offers page for additional information regarding Air Miles.

No. You’re welcome to enjoy the zoo grounds for as long as you like until closing!

Day admission tickets are non-refundable but may be rescheduled up to 7 days from the date of purchase. Please email [email protected] for assistance.

No, once you exit the zoo you can not re-enter the same day without a new day admission ticket.

Yes! Click here to view the current concessions hours of operation. Please note some concessions may be open after hours during special experiences, including ZOOLIGHTS, presented by Olympia Trust Company. 

Yes! The North Gift Shop and Bamboo-tique are open. Tiger's Conservatory Den remains closed. Click here to view the current retail hours of operation.

Yes! The Brawn Family Foundation’s Bugtopia, Calgary Co-op Kids Zone, and Kinsmen Zooventure playgrounds are open.

Wagon Rentals

Wagon rentals are available at the North Gift Shop, located by Penguin Plunge, for a rental fee of $10. Keep your receipt and return your wagon before 4:45 p.m. to get $2 back.

Wheelchair and Power Chair Rentals

Wheelchairs are available at the North Gift Shop for a rental fee of $20. This cost includes a $10 refundable deposit and GST. A limited number of power chairs are also available, for a rental fee of $25.

Please note that all rental equipment has a limited supply and will be rented out on a first come first served basis. Reservations are not taken, nor is there a waiting list available throughout the day.

The following closures are in effect:

• Cequel Energy Lodge due to ongoing construction projects - at this time the North American river otters will be unavailable for viewing.

• Land of Lemurs walk-through remains closed. 

• Some indoor facilities, including: Karsten Discovery Centre; Tigers Den Gift Shop. The following washroom locations are also closed: North Gate (entrance), Karsten Discovery Centre and Cequel Energy Lodge. 

Thank you for your support of the Wilder Institute/Calgary Zoo! You can use your gift cards for online purchases, including memberships and tickets.

Yes! Prehistoric Park opened for the season on Friday, April 15, 2022. Dinosaurs: Awakened (aka the animatronic dinosaurs) are also operating daily.

The Land of Lemurs walk-through is closed.  

Lemurs are still viewable in their indoor & outdoor* habitats! (*weather permitting)

To create some exciting new habitats and spaces in the Canadian Wilds, we are undergoing a massive construction project which will temporarily shift pathways and move some animals offsite until the construction is completed:

• Muskox, wood bison, woodland caribou, whooping crane and North American river otters are currently not viewable and won't return until 2023. LEARN MORE AND VIEW THE CURRENT CANADIAN WILDS MAP HERE. 
• The Jihad Shibley Rocky Mountain Aviary is currently closed.

We’re working hard to minimize impacts while continuing to provide the best possible experience for both our visitors and the animals we love and care for. Thank you for your understanding.