As we warmly welcome you back to the zoo, we're delighted to offer a world wildlife experience you'll never forget! This safety-minded one-way experience is sure to delight, bring wonder and connect you to nature in fun, playful and educative ways. Indoor and outdoor viewing is open. 

Face coverings are recommended for ages 2+ and are required inside buildings from August 1, in accordance with City of Calgary Bylaw 26M2020. Be sure to bring yours with you when you visit!


TIMED TICKETS Required In Advance

This is a new process to keep everyone safely physically distanced. Thank you for adhering to it, and kindness to staff on entry is essential.

 

MEMBER RESERVATIONS REQUIRED

Member Only Hour takes place daily from 8:30 a.m. to 9:30 a.m. Building access opens at 9 a.m. Additional timed member reservations will be released each morning. It’s essential that you notify us if you cannot make the time you reserved one day prior to your scheduled visit by emailing: [email protected] with your timed tickets. Regular no shows are being monitored and will be contacted. 

To get your reservation timed ticket, you MUST LOGIN into your membership account. YOU WILL NOT BE ABLE TO ENTER WITHOUT THIS.

If you have an active OR expired membership at the zoo DO NOT create a new login, please email [email protected] for assistance.

LOGIN NOW

Once you login, please return to this page and click the button below to book your timed ticket reservations. 

Member TIMED Reservations

BUY TIMED TICKETS NOW 

General Admission online timed tickets are limited each day and must be purchased in advance. TICKETS WILL NOT BE AVAILABLE FOR SALE ONSITE.

BUY TIMED TICKETS


What can I expect from my Zooventure Experience?

Indoor and outdoor viewing is open, along with playgrounds throughout the zoo. Travel to the polar waters of Penguin Plunge. Hike up through the Rockies to find big horn sheep, caribou, otters, grizzlies, cougars, moose and many more animals who call Canada home. Safari through the Savannah to see hippos, giraffes, meerkats, lions and lemurs roaming. Trek to the Rainforest as you visit the chameleons, crocodiles and gorillas. Meander through the tranquility and serenity of the ornamental Dorothy Harvie Gardens and ENMAX Conservatory. Venture East to see the playful antics of the Japanese macaques and red pandas. Be sure not to miss the majestic Amur tigers and snow leopards while you're there. Then head back in time through Prehistoric Park. Thank you for your patience as the animals get used to their new routines!


Image
ZooventureDigitalMap-SummerSeason

Zooventure Experience Map

Choose Your Adventure Before You Arrive

Which paws will you follow? Download the one-directional Zooventure experience map to decide which loops you'll take first, and discover how to get back to a loop you may have missed. Stop for a bite to eat at Kitamba, Dairy Bar or Tusk & Grill along the way!

DOWNLOAD MAP PDF


Hours & Pricing

Cash is not accepted onsite at Guest Relations, food service or retail locations at this time. Cash is permitted at vending machines.Thank you for understanding!

Day Admission

  • Adults $29.95 + GST

  • Senior $27.95 + GST

  • Child (3-15) $19.95 + GST

  • Under 3 FREE (Timed ticket not required)

Hours 

  • Members Only: 8:30 a.m. to 9:30 a.m.

  • Public & Members: 9:30 a.m. to 6:00 p.m.

Last Entry at 5:00 p.m. Building access open 9:00 a.m. to 5:45 p.m.

Safety Comes First!

As part of our commitment to putting animal, employee and visitor safety first with Alberta Health Services, the zoo will feel a little different than your last visit. 

Tickets and Important Health & Safety Information:

Online timed tickets are required before you visit. Tickets will not be sold onsite.

Tickets are available online on a first come first served basis. 

You do not require a timed ticket if:

  • You're a child under 3

  • You're a Frontline Essential Worker who received a ticket from us from your employer 

  •  You pre-purchased hotel tickets

Members: See the drop down below for directions on how to reserve your timed entry tickets.

Airmiles ticket holders, AMA members, and other pre-purchased, discount or complimentary ticket holders: Please see the drop down below for directions. 

You are not to enter the Calgary Zoo if:

  • You're ill or experiencing symptoms of COVID -19. These include: fever, cough, shortness of breath, runny nose, sore throat, and/or others listed on Alberta Health Services website.

  • You've been exposed to someone who has been diagnosed with or has symptoms of COVID-19.

  • You or someone in your household has traveled internationally in the past 14 days.

You will be asked to follow all Alberta Health Services Guidelines on Calgary Zoo grounds:

  • Practice physical distancing: keep 3 meters between your household and others

  • Wash hands often for at least 20 seconds

  • Face coverings are recommended for ages 2+ and are required inside Calgary Zoo buildings from August 1, in accordance with City of Calgary Bylaw 26M2020. Be sure to bring yours with you when you visit, and put them on and remove them safely. Expect to require one to enter: Penguin Plunge, Cequel Energy Lodge, Savannah building, Rainforest building, ENMAX Conservatory, Kitamba (except while enjoying food and beverages at our indoor tables!), Gift Shop locations, indoor washrooms and Lost & Found services. A limited supply will be available at our North Gift Shop while quantities last!

Experiences & Amenities on Park:

  • You’ll have an exclusive feeling as you visit, with reduced capacity and timed ticket entry in place. Access to the zoo will only be available through the North Entrance. The West Entrance will be closed.

  • Certain animal habitats will have adjusted viewing in place to keep all the animals safe. Physical distancing will be in place in animal viewing areas.

  • Physical distancing will be supported with directional paw prints safely distances 3 metres apart throughout the park to keep households safely apart from each other.

  • Washrooms will be open, with increased cleaning protocols in place.

  • Wagon, wheelchair, and power chair rentals are available. See the FAQ section below for more information.

  • Food & beverage (including Kitamba, Dairy Bar, Tusk & Grill, and Tribal Treats), and outdoor picnic seating is available. Limited capacity indoor seating will be available at Kitamba. See the FAQ section below for current hours of operation.

  • The North Gift Shop is open, located near Penguin Plunge at the North Entrance. Panda Market gift shop is also open, located near Panda Passage.

  • The Zoo Crew will be regularly spraying and sanitizing high-touch areas.

  • Extra hand sanitizer stations will be in place throughout the park. Hand sanitization protocols are in effect at the entry to indoor buildings, and particularly heavily used play spaces.

  • Security, First Aid and limited Lost & Found services are open. See the FAQ section below for more information on Lost & Found services.

The following will be unavailable until further notice as we support a safe experience for all:

  • Water fountains

  • Carousel

  • Daily Programs (such as, Animal Snackers, Nature Hackers, and Animal Training)

  • Indoor facilities, including: Grazers; Discovery Centre; and Tigers Den Gift Shop.


Come discover and learn about the rare and endangered species in our care, and how you can help protect wildlife and wild places. Feel great knowing that through your visit you're directly supporting wildlife conservation.


  • How do members pre-book reserved time slots for Zooventure?
    • Members must arrive at a pre-booked reserved time slot to ensure capacity is not exceeded. Members will be able to reserve a timed ticket online in advance of arrival by logging into your membership account. Children under 3 will not need to reserve an online timed ticket.

    • Member Only Hour will take place daily from 8:30 a.m. to 9:30 a.m. The final time slot for entry daily is 5:30-6 p.m., and no entry will be allowed after this time.

    • General admission online tickets and membership reservations are limited each day.

    • Members may reserve a time slot for themselves and up to as many guests allotted with their membership level.

    • Members will be able to add paid tickets to their reservation slot for non-members joining their visit.

    • Members will need their photo ID, membership card and reservation confirmation (printed or on phone) to check in.

    If you have an active OR expired membership at the zoo DO NOT create a new login, please email [email protected] for assistance.

  • Do children under 3 years of age also need a ticket?

    No, children under 3 do not need a timed ticket.

  • Can I purchase tickets at the North gate?

    There is no onsite ticket purchasing permitted.

  • What do I do if I already have a non-timed ticket or need to access a discount?

    Hotel ticket holders, complimentary ticket holders, individuals/groups who bought advanced tickets, and Frontline Essential Workers who received a ticket through their employer do not require an advance timed ticket; please follow the signage directions on your arrival at our North Gate.

    All other discount options can not be accessed online in advance. Please bring your voucher or discount card with you on the date of your visit and approach a Guest Relations Representative at Alberta Plaza for assistance, including: 

    • Airmiles ticket holders

    • AMA members

    • BOOM members

    • Calgary Attractions coupon holders

    • Calgary Recreation Fee Assistance Program/Zooshare

    Email [email protected] for additional questions.

  • Can I park and enter at the West gate?

    No. The West gate will remain closed.

  • Will I have to wait to get inside the Calgary Zoo?

    The Calgary Zoo will limit any unnecessary contact or crowding by capping guest admissions daily. Online timed tickets are required before you visit. Tickets will not be sold onsite. Helpful physical distancing decals and one-way pathways are in place throughout the zoo.

  • Are food and beverages available for purchase?

    Food & beverage (including Kitamba, Dairy Bar, Tusk & Grill and Tribal Treats), and outdoor picnic seating is available. Limited capacity indoor seating available at Kitamba. Water fountains are closed throughout the zoo but vending machines are available outside. Cash is not accepted onsite at food service locations at this time. Cash is permitted at vending machines.Thank you for understanding!

  • What should I bring with me?
    • Mask - Face coverings are recommended for ages 2+ and are required inside Calgary Zoo buildings from August 1, in accordance with City of Calgary Bylaw 26M2020. Be sure to bring yours with you when you visit, and put them on and remove them safely. Expect to require one to enter: Penguin Plunge, Cequel Energy Lodge, Savannah building, Rainforest building, ENMAX Conservatory, Kitamba (except while enjoying food and beverages at our indoor tables!), Gift Shop locations, indoor washrooms and Lost & Found services. A limited supply will be available at our North Gift Shop while quantities last!

    • Water - Vending and bottled water is available for purchase, but water fountains will be closed.

    • Stroller (if you need one) – Wagon rentals are also available from the North Gift Shop, by Penguin Plunge.

    • Sunscreen.

    • Comfortable shoes.

  • When can we redeem our gift cards for memberships?

    Thank you for your support of the Calgary Zoo! You can use your gift cards for online purchases, including memberships and tickets.

  • Can I leave the zoo and come back in?

    Due to our time ticketing system, visitors will be required to leave the zoo immediately after visitation to eliminate congestion on the property or in the parking lot. Once you exit the zoo, you can not re-enter the same day without a new timed ticket.

  • Can I use cash for food purchases?

    Cash is not accepted onsite at food service locations at this time. Cash is permitted at vending machines.Thank you for understanding!

  • What if I buy a ticket and discover I'm unable to attend at the date/time I selected?

    Email [email protected] for assistance.

  • Is the Lost & Found operational?

    Due to current health and safety measures, Lost & Found services are only available for certain items , including: electronics, wallets, bank cards and credit cards. Unfortunately, we are not be able to offer Lost & Found services for cloth items at this time. Thank you for your understanding. 

  • What are the operating hours for food and beverage services?

    The operating hours for food and beverage services are as follows:

    Kitamba: 10:00 a.m. – 5:00 p.m.
    Kitamba Java: 9:00 a.m. – 6:00 p.m.
    Tusk & Grill*: 11:00 a.m. – 5:00 p.m. (weather permitting)
    Dairy Bar*: 11:00 a.m. – 6:00 p.m. (weather permitting)
    Tribal Treats*: Friday - Sunday only from 11:00 a.m. – 4:00 p.m. (weather permitting) 

    *All outdoor concessions are subject to weather and other conditions. Hours may change without notice.

  • Are wagon, wheelchair and/or powerchair rentals available?

    Wagon Rentals

    Wagon rentals are available at the North Gift Shop, located by Penguin Plunge, for a rental fee of $10. Keep your receipt and return your wagon before 5:45 p.m. to get $2 back. Wagons are proudly sponsored by Servus Credit Union.

    Wheelchair and Power Chair Rentals

    Wheelchairs are available at the North Gift Shop for a rental fee of $20. This cost includes a $10 refundable deposit and GST. A limited number of power chairs are also available, for a rental fee of $25.

    Please note that all rental equipment has a limited supply and will be rented out on a first come first served basis. Reservations are not taken, nor is there a waiting list available throughout the day. 

  • Are the gift shops open?

    The North Gift Shop, located near Penguin Plunge at the North Entrance, is open daily from 9:00 a.m - 6:00 p.m.

    Panda Market, located near Panda Passage in Eurasia is open Friday to Sunday from 12:00 p.m - 4:00 p.m*. *Hours are subject to weather and other conditions and may change without notice.

    The Penguin Cafe (located inside the North Gift Shop), Tigers Conservation Den, and Trading Post are currently closed.

    Cash is not accepted onsite at retail locations at this time. Thank you for understanding!

  • Where can I park by bicycle upon arrival?

    Bicycle racks are available for use at the North Entrance.

  • Where are face coverings mandatory as of August 1?

    Face coverings are recommended for ages 2+ and are required inside Calgary Zoo buildings from August 1, in accordance with City of Calgary Bylaw 26M2020. 

    Expect to require one to enter:

    • Penguin Plunge
    • Cequel Energy Lodge
    • Savannah building
    • Rainforest building
    • ENMAX Conservatory
    • Kitamba (except while enjoying food and beverages at out indoor tables!)
    • Gift Shop locations
    • Indoor washrooms
    • Lost & Found services

     

    Be sure to bring yours with you when you visit, and put them on and remove them safely. A limited supply will be available at our North Gift Shop while quantities last!

  • What type of face coverings are acceptable in indoor spaces?

    Medical masks, cloth material or face shields that cover the chin, mouth and nose are acceptable.