Privacy Policy

The Calgary Zoo respects the privacy of its members, donors, volunteers, employees and those who attend our educational programs or enter our contests and promotions. As a not for profit organization we rely on the generosity and support of our many members, pass holders and patrons and hold great value in the trust that is placed with us by the sharing of personal information. We would like to clarify why we may ask for certain personal information such as name, address, phone number, email, etc

If you are a gate pass holder or member we collect personal information from you in order to set up a membership account. This information allows us to:

  • Administer our membership program including communication of renewal notices, newsletters, surveys, and additional updates and special announcements.
  • Understand and analyze members responses, needs and expectations.
  • To develop and enhance our membership program in response to those needs and expectations

If you are a donor to The Calgary Zoo we collect personal information from you in order to:

  • Process your donation and tax receipt
  • Recognize your contribution to The Calgary Zoo
  • Communicate with you about ongoing fund raising initiatives

If you attend an educational program with The Calgary Zoo we collect personal information from you in order to:

  • Process your purchase of the applicable program
  • Communicate with you to provide confirmation of your purchase
  • Communicate with you concerning other educational program opportunities

If you enter a contest or promotion with The Calgary Zoo we collect personal information from you in order to:

  • Process your entry and administer the contest
  • Communicate with you as to the results of the contest

If you are a volunteer with The Calgary Zoo we collect personal information from you in order to:

  • Process your volunteer application
  • Maintain an ongoing relationship
  • Distribute our volunteer newsletter
  • Communicate with you about Zoo volunteer opportunities

If you are an employee of The Calgary Zoo we collect personal information from you in order to:

  • Manage payroll and benefits programs
  • Make employment decisions with regard to assignments, compensation and training
  • Evaluate job performance
  • Meet legal, security or regulatory requirements.

The Calgary Zoo uses “cookies” when a visitor accesses our website. We do collect, on a continuous and automatic basis, generic and non personal information that allows us to track web page traffic patterns.

The information you provide to us is for the exclusive use of The Calgary Zoo and will not be sold, lent or bartered to anyone without your prior consent. As a supporter of The Calgary Zoo we may contact you to offer you opportunities to attend special or education events; to contribute time, talent or funds for Zoo initiatives; or send you information on value-added offers that we feel may be of interest to you. You will always have the option of not providing certain personal information and/or not to receive communication from us.

If you have any questions about protecting your personal privacy, our privacy policy or to opt out of any component of our personal information collection process please feel free to contact:

Privacy Management
The Calgary Zoo
1300 Zoo Road NE
Calgary, Alberta
T2E 7V6
Tel (403) 232-9300