Always Listening: Public Weighs In On Calgary Zoo's Safety Measures

Posted on August 06

Since reopening on May 23 with the new “Zooventure” experience, Calgary Zoo members, visitors and donors have been warmly welcomed to the Calgary Zoo to enjoy the beautiful urban forest and learn about conservation efforts locally and globally.

Zooventure introduced many enhanced safety precautions, including advance timed ticketing, physical distancing and increased sanitation, and adaptations were made daily in response to staff, visitor, member and volunteer feedback. Wanting to continue to learn and make Zooventure the best experience possible, the Calgary Zoo team invited the public to tell them how they were doing and what they could improve in an online survey that ran from July 10 to July 24.

“It’s important to us that we clearly understood how people were feeling about their recent zoo visits and if they hadn’t visited, what we could do to make them feel safer,” says Greg Royer, Chief Operating Officer. “We were really pleased to receive over 1,000 responses and to hear that nearly 80% of visitors would recommend visiting Zooventure to a friend or family member.”

Overwhelmingly positive feedback was received about:

  • One-way pathways, physical distancing paw prints on the ground and extra sanitation;
  • Friendly staff and volunteers helping visitors with wayfinding and hand sanitizer; and,
  • The new Brawn Family Foundation Bugtopia is a HUGE hit!

Verbatim comments

“You guys have done an amazing job.  It (The Calgary Zoo) is one place you can feel comfortable taking your little ones to”.

“The safety measures are great! Felt totally safe!”

“We had a wonderful time visiting. The new Bugtopia experience was INCREDIBLE. Thank you for taking such great measures to keep our families safe. We love our zoo memories.” 

“We thought everything went smoothly. Thanks for a great experience. We felt safe with all the safety measures in place.”

The Calgary Zoo team plans to continue to work hard to make visitors feel safe during these challenging times.